Refund Policy

CONDITIONS

 

Technical Issues, Payment Errors & Fraud Only

 

We do our best to help give you 100% clear skin holistically while balancing dependability and inspiration. Think Clear Skin will issue a refund for purchases in the below cases only. If you would like to request a refund, please email us at hello@thinkclearskin.com.

 

a) Technical Issues – If you’ve experienced substantial technical issues that are the fault of Think Clear Skin that prevent you from using the purchase, we may, in our sole discretion, provide you with a replacement copy of any such purchased content. If we are unable to provide a replacement, we’ll issue you a full or partial refund.

b) Payment Error – If it’s determined that Think Clear Skin charged you in error, we’ll issue a refund for that amount.

c) Fraud – If it’s determined that your account has been taken over by a third party and used fraudulently, we will issue you a refund. Think Clear Skin, together with its 3rd party payment gateways, will investigate such cases within 5-10 days.

 

You must contact us within 30 days of a disputed charge (or issue) for us to be able to issue a refund.

 

If a refund is requested, we reserve the right, at our sole discretion, to grant a full refund, partial refund or deny any refund request. Please note that each circumstance is unique and a decision to make such an offer in one instance does not create the obligation to do so in another.

 

You must contact us within 30 days of any disputed charge, regardless of whether you have used your purchase. We cannot, under any circumstances, give you a refund for charges that are more than 30 days old. Restrictions are placed on transactions after 30 days and refunds cannot be issued after that time.

 

You are responsible for canceling your membership if you no longer wish to be a paying member on Think Clear Skin. 

 

Chargebacks

 

Since Think Clear Skin has a clear and explicit Refund Policy that Members agree to prior to completing the purchase of Think Clear Skin’s program, TCS does not tolerate or accept any type of chargeback threat or actual chargeback from a Member’s credit card company. In the event that a chargeback is placed on a purchase or TCS receives a chargeback threat during or after a Member’s purchase, TCS reserves the right to report the incident to all three credit reporting agencies or to any other entity for inclusion in any chargeback database or for listing as a delinquent account which could have a negative impact on the Member’s credit report score. The information reported will include the Member’s name, email address, order date, order amount, and billing address. Chargeback abusers wishing to be removed from the database shall make the payment for the amount of the chargeback.

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